terms & conditions
Private Tour Bookings:
By booking your tour with TET Battlefield Tours (TET) you agree the following:
Tour payment
Our full tour price can be paid immediately on booking. A 20% deposit is payable to confirm and reserve your booking with full tour price paid at least 30 days before the tour date. Payment either made into our bank account via invoice or via our Paypal link. Please note, we do not store credit card details nor do we share customer financial details with any 3rd parties.
Refund policy
20% deposit is non-refundable, remaining tour price refundable if cancelled with 30+ days notice. If you are unable to undertake the tour on the date booked, we will endeavor to rearrange to an alternative date, but if this is not possible your tour fee is non-refundable if less than 30 days notice is provided.
Confirmation process
On receipt of deposit TET Battlefield tours. endeavor to confirm its receipt and will then provide an itinerary of the tour booked.
Food
Food is not included in the price of your tour.
Attraction fees
Entrance fees to the attraction are not included in the cost of the tour and you will need to purchase these on the day. Please note that some attractions require advance booking – eg Stonehenge. Please contact us for your approximate time of arrival at venue to pre-book your time slot. We can book tickets for you if requested and pay upfront.
Pickup/drop off
TET Battlefield Tours. will confirm your bespoke pick up time according to your selected tour. Please ensure you are punctual as this can affect your itinerary which may have to be shortened accordingly. Your drop off time will also be advised on your itinerary.
Additional driver time
Should you wish to extend your tour into the evening to include dinner out or visit a London West End show, our driver services are available for hire for £50 per hour. Please provide reasonable notice.
Insurance
Travel England Tours have public liability insurance in the event of any fault claim. Travel England Tours accept no responsibility for damage or loss to passengers’ goods or self and recommend all passengers have their own travel insurance. Passengers are expected to have their own personal travel insurance policy if they are unable to travel on the day of the booked tour.
Damage/Liability
Every effort is taken to ensure passengers see the booked tour location(s), however there may be situations beyond Travel England Tour’s control, ie unforeseen accidents, emergencies or natural disasters which we will not be held responsible for.
It is a condition of booking that all travellers are covered by comprehensive travel insurance and do not travel against medical advice. Most claims against travel insurance are for cancellation owing to illness etc. Details of the insurance arranged must be provided to TET prior to the journey departure.
Group Tour Bookings:
Correct at time of writing, subject to reasonable change and will be dealt with on an individual basis.
Booking dates
All prices quoted are valid from 1st January 2020 – 31st December 2020. Bookings also taken for 2021.
Contact details
Bookings: Telephone: 0208 434 3549 email: admin@
Booking confirmation
Your booking is not confirmed until we send you a confirmation of booking. Full payment is required at time of booking. The tour is not booked until the full tour cost is paid. Payment to be paid in GBP.
Cancellation conditions
When booking via a third party booking platform the third party’s cancellation conditions apply. Otherwise, if cancelled with 30 days or less notice, payment is non-refundable. If cancelled with more than 30 days notice, 20% is retained for administration costs. This does not relate to third party costs (ie accommodation) which will have their own cancellation conditions which passengers must adhere to.
Amendments
Administration amendments to bookings will be accommodated free of charge up to 7 days prior to tour. Amendments after this date will be charged at £5 per amendment.
Inclusions/Excursions
Please refer to your individual tour template for specific details of what is included within each tour.
Missed Departure
TET cannot be held responsible if you do not have the necessary travel documents, or fail to get to the correct departure point by the correct time.
Refusal to Travel
TET reserve the right to refuse to carry any passenger whose conduct or manner is likely to cause offence or upset another passenger. TET reserve the right to refuse to carry any passenger with medical symptoms that could affect other passengers. In these cases a full refund will be given to the passenger with no further liability due to them.
Luggage
Limited luggage space is available. Each passenger is restricted to 1 x medium sized suitcase/bag similar to carry on size on an aircraft – approx. size: 55cm x 45cm x 25cm, weight: 14kgs. Passengers are also permitted to one small lightweight bag to keep with them. TET reserves the right to not carry excess or overweight luggage. TET carry luggage free of charge but at the owners risk. Passengers need to be able to lift their own luggage.
Children
Our tours are not suitable for children under 5. Children aged 5-15 must be accompanied by at least 1 adult. Depending on demand, some children prices may be available – please ask.
Block Bookings
Block booking tour series are available all year. Please contact to arrange. No operating Christmas Day.
Departure Point
Please see individual tour template for specific details of departure point.
Disability, Medical and Health Problems
TET will try to accommodate any disabilities or medical problems. The passenger is responsible for informing TET at the time of booking.
Accessibility and fitness considerations
Please refer to the individual tour template.
Damages and responsibilities
TET accept no responsibility for damage or loss to passengers’ goods or self and recommend all passengers have their own travel insurance. Every effort is taken to ensure passengers see the booked tour location(s), however there may be situations beyond Travel England Tour’s control, ie unforeseen accidents, emergencies or natural disasters which we will not be held responsible for.
Data Protection
We take your privacy seriously and endeavor to process personal information in accordance with applicable data protection laws. We may pass your personal details to third parties (ie accommodation providers relevant to your booking).